Online reputation refers to how your business is perceived by the public, based on information that is available online. This includes reviews, social media mentions, news articles, and other types of online content. Having a positive online reputation is crucial for your business for several reasons:

1. Builds trust: A positive online reputation helps to build trust with potential customers. When people see positive reviews and feedback about your business, they are more likely to trust that you provide quality products or services.

2. Increases credibility: A strong online reputation can increase your credibility in your industry. It shows that you are an expert in your field and that you have a good reputation among your peers.

3. Helps attract new customers: People often search for reviews and information about businesses online before making a purchasing decision. If your online reputation is positive, you are more likely to attract new customers.

4. Retains existing customers: A good online reputation can help to retain existing customers. If your customers are happy with your products or services, they are more likely to leave positive reviews and recommend your business to others.

5. Improves search engine rankings: Search engines like Google take into account your online reputation when determining how to rank your website in search results. If you have a positive online reputation, your website is more likely to rank higher in search results.

There are dozens of online reputation management software companies on the market. Unlike the others, we understand that much more important than the software itself is the strategy your business needs to have more and better reviews.

The NormandiaReviews team will develop the best strategy according to the characteristics of your company and your customers.  That way, you will have a powerful platform with a simple and efficient strategy to apply in your daily life.

NormandiaReviews helps you grow, manage, and share online reviews for your business in a convenient and easy-to-use dashboard. With it, you and your team can easily and effectively increase your reviews and improve your ratings on your Google Business Profiles, Facebook pages, and other popular review platforms.

Yes. Leaving online reviews unanswered can leave people with the impression you don’t care about your customers. This becomes even more accentuated when your competitors are responding to reviews.

Replying to reviews shows people you care about the customer experience you offer.

It helps you build trust, and turn a negative around.

No, that would be both illegal and kind of unethical. We only help generate more reviews for you from legitimate customers that have used your business, and we will not artificially inflate the rating from our offices. We also strongly advise against using any service that promises reviews in this manner.

No! 75% of businesses don’t respond to any reviews, which is a huge missed opportunity. We won’t directly respond to your customers for you, but through our service you’ll be able to write scripts that automate the process for you – so that you can let every customer know that you appreciate their positive review, and their business. We are also happy to provide you with sample scripts, or help you draft up some new ones!

Google and other platforms have specific criteria for removing reviews. If you have received a negative review you feel is unauthentic or slanderous, you can request removal according to the platform’s removal request guidelines. If the review is real, reply with compassion and offer solutions.

Every business will receive negative reviews at some point, and it’s something you should embrace. Always ask for feedback from every customer. When you get negative feedback, give the customer the option to share their feedback with you privately as well as share it with others publicly. This keeps your business transparent and builds trust with your customers.

We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand.

When you use your NormandiaReviews feedback link to collect feedback, positive raters are given the option of also sharing their feedback on your review profiles. Negative reviewers have an opportunity to share their feedback with you privately as well as publicly on your review profiles. You should always ask for feedback from all customers no matter their experience.

The platform is integrated via API with Google and Facebook. Moreover, other platforms can be connected such as Yelp, Tripadvisor, Trustpilot, Airbnb, Booking, Google Play, App Store, Agoda, Amazon, eBay, YellowPages, Hotels.com and OpenTable. We’ll also keep adding more integrations as we go!

Additionally, unlock an array of possibilities with Zappier integration! Harness the power to seamlessly integrate your own system. Should you want to.